Refunds and Returns Policy

At Classic Bear Bricks, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward refunds and returns policy to ensure your shopping experience is as smooth and worry-free as possible.

Return Policy

Eligibility

• You may return most new, unopened items within 30 days of delivery for a full refund. Items must be returned in their original condition, including all packaging, tags, and accessories.

Non-Returnable Items

• Certain items cannot be returned, including:
  • Custom or personalized products
  • Gift cards
  • Items marked as final sale or non-returnable
  • Opened or used items that are not in their original condition

Return Process

1. Request a Return Authorization: To initiate a return, please contact our customer service team at info@classicbeerbricks.com within 30 days of receiving your order. Provide your order number and the reason for the return.
2. Return Authorization: Our team will provide you with a Return Authorization Number (RAN) and return instructions.
3. Package Your Return: Carefully package the item(s) to prevent damage during shipping. Include the Return Authorization Number inside the package.
4. Ship Your Return: Ship the return package to the address provided in the return instructions. We recommend using a trackable shipping method, as Classic Bear Bricks is not responsible for items lost or damaged in transit.

Return Shipping Costs

• The customer is responsible for return shipping costs unless the return is due to a shipping error, defective product, or damage during transit. In such cases, Classic Bear Bricks will cover the return shipping costs.

Refund Policy

Refund Eligibility

• Refunds will be issued for eligible returned items received within 30 days of delivery and in their original condition. The refund will be processed to the original payment method used during purchase.

Refund Process

1. Inspection and Processing: Once we receive your returned item(s), we will inspect them to ensure they meet the return eligibility criteria. This process typically takes 5-7 business days.
2. Refund Issuance: After the inspection is complete, we will process the refund. Please allow up to 21 days for the refund to appear on your original payment method, depending on your payment provider’s policies.

Partial Refunds

• In some cases, only partial refunds may be granted (if applicable):
  • Items with obvious signs of use
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error
  • Items returned more than 30 days after delivery

Late or Missing Refunds

• If you haven’t received a refund within 21 days of our processing confirmation, please check with your bank or credit card company. It may take some time before your refund is officially posted. If you still have not received your refund, please contact us at info@classicbeerbricks.com.

Exchanges

Defective or Damaged Items

• If you received a defective or damaged item, please contact us immediately at info@classicbeerbricks.com. We will arrange for a replacement or a full refund, including any shipping costs.

Exchange Process

• To exchange an item for a different size, color, or style, please return the original item following the return process and place a new order for the desired item.

Contact Us

If you have any questions or concerns about our Refunds and Returns Policy, please contact us at:

Classic Bear Bricks Email: info@classicbeerbricks.com

Thank you for shopping with Classic Bear Bricks. We value your business and are committed to ensuring your satisfaction with our products and services.